Frequently Asked Questions (FAQ)

Ordering

• Where Can I buy Bestar Products?
• What if I’m shopping for a tax-exempt organization?
• Can I call my order in?
• Can promotional codes be used on sale items or can I use two or more discount codes on my purchase?
• Are finish colors accurate?
• Can I Obtain a Laminate Sample and/or Catalog?

Shipping & Receiving

• Shipping Policy
• How Long Does It Take for My Order to Be Delivered?
• Will My Order Ship at One Time?

Assembly & Trouble Shooting

• Assembly Manual Download
• Can you help me adjust my drawers?
• How are the components held together?
• What if I have assembly problems or missing or damaged parts?
• Do you have any assembly tips?
• The QR code in the instruction sheet does not work. How can I access the assembly video?

See all 8 articles

Warranty & Returns

• Warranty
• What is covered by the warranty?
• Return Policy
• What is Your Cancellation Policy?
• Return Your Product

Maintenance & Other

• Can the Product Be Painted a Different Color?
• How Do I Properly Clean My Laminate Work Surface?
• What Materials Are Used to Make RTA Laminate Furniture?
• Why Does My Furniture Smell or Have an Odor?
• Why Does My New Upholstered Couch Smell?
• How Do I Clean My Upholstery?